Frequently Asked Questions

You will receive a tracking link by email as soon as your order ships. You can also view real-time tracking in your Pawlet account.

You can reach our friendly support team by emailing support@pawlet.com or visiting our Contact page. We reply within 24 hours!

Yes! We strictly choose non-toxic, pet-friendly materials. We always recommend supervising pets with new toys or beds.

Yes! We offer 100% free shipping on every single order with zero minimum spend required.

Delivery typically takes 7 to 14 business days to the United States and United Kingdom, including processing and transit.

We currently ship to the United States and the United Kingdom.

We offer a 30-day money-back guarantee from the day your package arrives. Items must be unused and in original packaging.

Simply email us a photo of the item at support@pawlet.com and we will immediately send a free replacement or issue a full refund!