Shipping & Delivery
Everything you need to know about how we get your order to your door.
Is shipping really free?
Yes! We offer 100% free shipping on every single order — no minimum spend, no hidden fees, no catches. What you see at checkout is what you pay.
How long does delivery take?
Most orders arrive within 7 to 14 business days from the date of purchase. This includes 1–3 days processing time plus shipping transit.
Please allow a little extra time during holidays and peak seasons.
Which countries do you ship to?
We currently ship to the United Kingdom and United States, with more countries being added soon.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking link. You can also log into your account to view tracking in real time.
What if my order is delayed?
If your order has not arrived within 20 business days, please contact us at support@pawlet.com and we will investigate immediately.